Last updated: April 21, 2026
By accessing or using the Synergy Media ("Synergy," "we," "us," or "our") website at synergymediaai.com or engaging us for services, you ("you," "Client") agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you should not use our website or retain our services.
Synergy Media provides AI consulting and implementation, paid media management, and creative strategy and production services. The specific scope, deliverables, timeline, and fees for any engagement will be defined in a separate written Service Agreement or Statement of Work ("SOW") signed by both parties before work begins.
All client engagements are governed by these Terms of Service unless expressly superseded in writing by a signed Service Agreement or SOW. Where a Service Agreement explicitly conflicts with these Terms, the Service Agreement controls for that engagement. These Terms continue to govern your general use of our website and any matters not addressed in a Service Agreement.
Invoicing. Unless otherwise stated in a signed Service Agreement, recurring monthly fees are invoiced in advance on the first business day of each month. One-time fees (such as Discovery and Roadmap engagements) are invoiced upon execution of the Service Agreement and are due before work begins. Project-based work is typically invoiced 50% upon execution and 50% upon delivery, unless otherwise specified.
Payment methods. We accept payment by ACH bank transfer, credit card (surcharges may apply), or other methods specified in your Service Agreement. All fees are in U.S. dollars.
Late payments. Invoices are due within 15 days of issue unless a different term is specified in your Service Agreement. Invoices more than 15 days past due accrue interest at the lesser of 1.5% per month (18% per year) or the maximum rate permitted by California law. Synergy reserves the right to suspend services if an invoice is 30 days or more past due, and to terminate the engagement if payment remains outstanding 45 days after the original due date.
Ad spend. For paid media engagements, ad spend is billed directly by the advertising platform (Google, Meta, TikTok, LinkedIn, etc.) to the Client's own account. Synergy's management fee is separate and is billed by Synergy. We do not hold or process ad spend on the Client's behalf unless expressly agreed in writing.
Non-refundability. Fees for services already performed are non-refundable. If an engagement is terminated early, you remain responsible for fees earned through the effective termination date.
To deliver effective services, we require timely cooperation from you, including providing access to accounts (Google Ads, Meta Business Manager, CRM, analytics, etc.), reviewing deliverables within agreed timeframes, responding to requests for information, and providing accurate information about your business. Delays in Client cooperation may result in timeline extensions and are not grounds for fee reductions.
Either party may terminate a recurring engagement with thirty (30) days' written notice to the other party. One-time projects are complete upon delivery of the final deliverable and acceptance by the Client (or after 14 days without written objection, whichever is earlier).
Upon termination we will: (a) complete any work in progress through the effective termination date; (b) deliver final work product for which you have paid; (c) transition access and documentation to you or your designee; and (d) invoice any outstanding fees through the termination date. The Client remains responsible for all fees earned through the effective termination date, including the full monthly retainer for any month in which services were rendered.
Either party may terminate immediately for cause if the other party materially breaches these Terms or a Service Agreement and fails to cure the breach within 15 days of written notice.
All content on our website — including text, graphics, logos, images, videos, and software — is the property of Synergy Media or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content on this website without our prior written consent, except for personal, non-commercial use consistent with ordinary website browsing.
Ownership of deliverables created during a client engagement is governed by the applicable Service Agreement. In general, upon full payment of all fees owed, the Client receives ownership of final deliverables created specifically for the Client's project. Synergy retains ownership of pre-existing tools, methodologies, frameworks, templates, and general know-how used to deliver the engagement, and Synergy grants the Client a perpetual, royalty-free license to use these in connection with the delivered work.
Synergy retains the right to use anonymized case studies, performance metrics, and general methodologies for marketing, educational, and portfolio purposes, unless the Client requests otherwise in writing in the Service Agreement.
Each party agrees to maintain in confidence any non-public information disclosed by the other party in connection with a service engagement, including business strategy, customer data, financial information, and performance metrics. Confidential information may be used only for purposes of the engagement and must be protected with the same degree of care the receiving party uses for its own confidential information (but not less than reasonable care). This obligation survives termination of the engagement for five (5) years, except for trade secrets, which remain confidential for as long as they qualify as trade secrets under applicable law.
EXCEPT AS EXPRESSLY SET FORTH IN A SIGNED SERVICE AGREEMENT, SYNERGY MEDIA PROVIDES ITS WEBSITE, CONTENT, AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, SYNERGY MEDIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SYNERGY MEDIA'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO SYNERGY MEDIA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Case studies, testimonials, and performance metrics shared on this website represent specific historical client results and are not a guarantee of future performance. Individual results will vary based on industry, market conditions, existing business operations, competitive dynamics, ad spend level, and Client cooperation. Synergy Media does not guarantee any specific outcome — including but not limited to increases in revenue, traffic, leads, conversion rates, ROAS, or cost-per-acquisition — from any service engagement.
You agree to indemnify, defend, and hold harmless Synergy Media and its officers, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms or any Service Agreement; (b) your use of our website or services in violation of law; (c) your provision of any content, data, brand assets, or other materials to Synergy for use in the engagement, including any claim that such materials infringe a third party's intellectual property rights; or (d) any misrepresentation made by you to Synergy.
Our website and services may contain links to, or integrate with, third-party websites or platforms (including Google Ads, Meta, TikTok, LinkedIn, HubSpot, Klaviyo, and others) that are not owned or controlled by Synergy Media. We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of any third-party sites or services. Use of third-party sites and services is at your own risk and subject to the third party's own terms.
You agree to use our website only for lawful purposes. You may not: (a) attempt to gain unauthorized access to any part of the website or its underlying systems; (b) interfere with the operation of the website or other users' use of it; (c) upload viruses, worms, or other malicious code; (d) use automated scraping or data-harvesting tools without our written permission; or (e) impersonate any person or entity.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws provisions. Any dispute arising from or relating to these Terms, the website, or our services shall be resolved exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of those courts.
Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemics, acts of government, labor disputes, power or internet outages, or interruptions to third-party services.
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes, we will provide a more prominent notice. Your continued use of the website or services after changes take effect constitutes your acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.
If you have questions about these Terms, please contact us: